FAQ's

FAQs

How do I register to view the range?

Harpson Accessories is a jewellery wholesaler, so we can only supply registered businesses.

You can register online by clicking on the link below:
https://www.harpsonaccessories.com.au

To register, you need to have a company name and a valid ABN. Our staff will then access the registration request, and if confirmed, you will be sent an email confirming that your registration has been successful.


How do I buy your products?

You can purchase our jewellery products online via our website, via catalogue (please contact our office if you require a catalogue)


Is there a minimum order?

Yes, our minimum order of $150 excluding GST and freight. 


How do you calculate freight?

We offer express delivery with Star Track Australia, domestic and metro areas we offer next day delivery, rural and country areas allow 1-2 business days. Up to 3kgs is $17.95 over 3kgs up to 5kgs is $23.95.


Are prices inclusive of GST?

No, prices are not inclusive of GST.


Will I receive confirmation of my order?

Yes, once you have placed your order online we will send a confirmation email to confirm receipt of order.


How quickly can I expect my order?

Orders are packed and invoiced within two business days (with the exception of very busy times, such as after a trade fair. At these times, an order may take up to one week to be packed). You will receive your goods once the invoice has been paid in full.


What if a style I have chosen is out of stock?

Items will be placed on backorder if there are 6 or more items out of stock on your order. These backordered items will be clearly marked on your invoice that you will receive with your order. Unfortunately if items are discontinued we will be unable to backorder these items for you and these will be deleted from the order.


Is the cost of the backorders included in the initial charge for my order?

No, backordered items are only charged once they are packed and despatched to your store.


Is there an additional postage cost for backordered items?

Yes, postage is charged for backordered items.


How long will my backordered items take to be sent to me?

We endeavour to fill backorders within 6 weeks of your order placement. If there are any further delays you will be contacted by our sales staff.


What if an item I have received is faulty?

All orders must pass a number of Quality Control checks before it leaves our warehouse to ensure all our products are not faulty and packed correctly for shipping.

If your purchase is shown to have a fault or is the wrong item, we will gladly issue a credit note for the amount of the faulty item.  Please forward in writing (email is accepted), a description of the fault or wrong item received, including a photograph demonstrating the error.  We will then email you a credit note which will be deducted from your next order.

We may ask you to return the item by regular post, if so, the cost will be met by us. 

We recommend you inspect your purchased goods, as this warranty expires 60 days after the initial order date.

We will not offer an exchange or refund on items for damage resulting from misuse, accidents, alterations, exposure to corrosive or abrasive substances or other factors outside of normal expected use.  Please see the Caring for your Jewellery guide below for instructions on proper care and handling of your jewellery.  We will also not provide any refund or credit for change of mind reasons.

If you would like to enquire about returning an item, please email us at info@harpsonaccessories.com.au. A Harpson Accessories representative will be on hand to assist you from 8:00am to 4:00pm AWST Monday to Friday.


How do I care for my Fashion Jewellery?

Fashion jewellery and costume jewellery requires special care to ensure it remains in good condition. We recommend the following:

  • Avoid contact with perfumes, sprays, creams or water.
  • When not worn, store flat and away from sunlight.
  • A polishing cloth will help maintain the beautiful finish.